Laptop warranty
Secondhand laptops come with:
- 1-year motherboard warranty provided by itgeeks.my.
- 3-month spare-parts warranty, including the battery and charger.
- A battery warranty claim may be submitted if the battery lasts less than one hour, subject to assessment by itgeeks.my.
New laptops carry the warranty specified for the individual model. This is usually two years, but the exact duration and coverage shown on the product listing or invoice apply.
Change-of-mind returns
We do not accept returns or refunds solely because you change your mind after purchasing.
Faulty on arrival
If your laptop is faulty when first unboxed, contact us within five days of delivery.
Please provide your order or invoice number, a description of the fault, and your unboxing video. Record the unopened parcel, its contents and the laptop’s condition when unpacking. Keep the packaging and supplied accessories while we assess the issue.
If an unboxing video is unavailable, contact us with any other supporting evidence so we can assess your claim.
For a confirmed faulty-on-arrival claim:
- We will offer a suitable replacement first.
- If no suitable replacement is available, we will provide a refund.
- itgeeks.my will cover the return courier cost. Contact us to arrange the return before sending the laptop back.
- Approved refunds will be processed within 3–5 days of approval.
This replacement-first process does not limit any right to a refund or other remedy available under applicable law.
Warranty claims after the arrival period
The five-day arrival-fault reporting window does not end your warranty. For faults that arise later, contact us during the applicable warranty period for assessment.
Your consumer rights
This policy operates alongside, and does not exclude or restrict, your rights under applicable Malaysian consumer protection law.
Contact us
AJ GEEKS SDN. BHD. (202201000006)
24 Jalan Padi Emas 2, Bandar Baru Uda,
81200 Johor Bahru, Johor.
WhatsApp aftersales support: 0167267927
Email: adminbbu@itgeeks.my