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Customer policies / itgeeks.my

Shipping & delivery.

Where we deliver, what it costs and when to expect your laptop.

Operated by AJ GEEKS SDN. BHD.
SSM registration number: 202201000006

Last updated / 28 October 2026
01

Delivery coverage and courier

We deliver within Malaysia only, using Ninja Van with Extra Care.

02

Dispatch and delivery estimates

Ready-stock laptops are normally dispatched within 1–2 working days.

Estimated courier delivery times after dispatch
DestinationEstimated delivery
Peninsular Malaysia, excluding the East Coast2–3 days
East Coast of Peninsular Malaysia, including Kelantan and Terengganu3–5 days
Sabah and Sarawak7–14 days

These are estimates rather than guaranteed arrival dates. Courier operations, public holidays, weather and destination accessibility may affect delivery.

Pre-order items have a separate availability and dispatch estimate, which will be communicated before purchase.

03

Shipping charges

Standard and promotional shipping charges
DestinationStandard chargeWith an applicable promo code
Peninsular Malaysia, including the East CoastRM40RM8
Sabah and SarawakRM80RM40

Promotional codes vary by campaign. Discounted shipping applies only when a valid code is applied and its campaign conditions are met.

04

Problems with your delivery

If your parcel arrives damaged or your laptop is faulty when unboxed, contact us promptly and refer to our Returns & Warranty Policy.

05

Contact us

AJ GEEKS SDN. BHD. (202201000006)
24 Jalan Padi Emas 2, Bandar Baru Uda,
81200 Johor Bahru, Johor.

WhatsApp aftersales support: 0167267927
Email: adminbbu@itgeeks.my