Products and orders
We sell new and secondhand laptops. Please review the model, specifications, condition, included accessories and warranty before purchasing.
Secondhand laptops may show signs of previous use. Any disclosed defects or cosmetic wear form part of the product’s stated condition.
Product availability, final configuration, price and delivery charges will be confirmed before payment. An enquiry alone does not confirm an order or reserve a laptop.
For pre-order items, we will communicate the expected availability and dispatch timeframe before purchase.
Payments
Payment must be made using the payment instructions provided by itgeeks.my. Please retain your invoice or payment receipt for enquiries and warranty claims.
Promotional offers are subject to their stated eligibility, validity period and conditions.
Delivery
We deliver within Malaysia using Ninja Van with Extra Care.
Ready-stock laptops are normally dispatched within 1–2 working days. Delivery estimates, charges and promotional shipping rates are explained in our Shipping & Delivery Policy.
Please provide accurate delivery and contact details, and notify us promptly if a correction is needed.
Returns, refunds and warranty
We do not accept change-of-mind returns or refunds for laptop purchases.
For a laptop that is faulty when first unboxed, contact us within five days of delivery, with your order details and supporting evidence, including an unboxing video where available.
For confirmed faulty-on-arrival claims, we offer a suitable replacement first and a refund if no suitable replacement is available, subject to any applicable statutory entitlement. itgeeks.my covers the return courier cost for these claims. Approved refunds are processed within 3–5 days of approval.
Secondhand laptops include:
- 1-year motherboard warranty from itgeeks.my.
- 3-month spare-parts warranty, including the battery and charger.
- Battery claims where runtime is less than one hour, subject to assessment.
New-laptop warranty duration and coverage depend on the model and are stated on the product listing or invoice.
Please refer to our Returns & Warranty Policy for the full claim process.
Repair services
Diagnosis charges are RM30 for laptops and RM50 for desktop PCs. The diagnosis fee is waived when you approve the repair.
We will explain the proposed work and provide a quotation before starting paid repairs. Work proceeds after your approval.
If you decline the quotation after diagnosis, you pay only the applicable diagnosis fee.
Common repairs typically take 2–4 working days after approval. Complex repairs or special-order parts may take 2–3 weeks. These are estimates and depend on diagnosis and parts availability.
Parts replaced by itgeeks.my carry a 3-month warranty. Labour is included in the approved repair price.
Please back up important files before handing over your device. Tell us about any data-access restrictions or concerns before work starts.
Laptop rentals
Rental availability, specifications, period and fees must be confirmed with itgeeks.my. An enquiry alone does not confirm a booking.
Customers collect and return rental laptops in person. Bring your identity card and, when claiming student rates, a valid student card.
The rental agreement must be signed and the rental fee paid in full at collection. Any applicable deposit or promotional deposit waiver will be stated before confirmation.
Return the laptop and supplied accessories on the agreed date. Late returns are charged at the applicable daily rental rate. Contact us before the due date if you need an extension.
Rental cancellations and early returns are refundable for unused rental days only. Fees for days already used are not refundable.
Customers are responsible for loss, physical damage and liquid damage during the rental period. We inspect the laptop and accessories when returned. Any applicable charges are handled under the agreed rental terms.
Customer information
We use relevant customer information to process purchases, payments, deliveries, repairs, rentals and support requests.
Where necessary, information may be shared with service providers involved in fulfilling those services, such as payment processors and couriers.
Please refer to our Privacy Policy for further information about personal data and how to contact us regarding it.
Consumer rights
These terms and our other policies do not exclude or restrict rights or remedies available under applicable Malaysian consumer protection law.
Contact us
AJ GEEKS SDN. BHD. (202201000006)
24 Jalan Padi Emas 2, Bandar Baru Uda,
81200 Johor Bahru, Johor.
WhatsApp aftersales support: 0167267927
Email: adminbbu@itgeeks.my